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Survey reveals three quarters of leisure and travel industry workers love what they do

Experience management specialist Qualtrics Pulse carried out a job satisfaction survey, which revealed 73% of those who work in the UK leisure and travel industries are happy in their work and 13% claim to be ‘extremely satisfied’.

When it came to career progression, 58% said they felt there was opportunity for growth in their current job situation and 60% said they were satisfied with the level of recognition they received at work. Almost two thirds (62%) were pleased with their work-life balance.

The Qualtrics Pulse

The Qualtrics Pulse survey also found that two thirds (66%) of respondents were happy with their commute.

Earnings, however, stood out as an area where many workers felt unsatisfied. Just 52% claimed to be happy with their pay.

Travel industry

Sheila Kearney, travel industry director at Qualtrics, says: ‘Our research shows that workers in the hotel, spa and leisure sectors are largely satisfied in their jobs, but not necessarily for the reasons we might expect. While pay and benefits achieve low scores among workers, our Driver iQ analysis shows these are not the factors with the greatest impact on employee satisfaction. The behaviour of business leaders and achieving a work-life balance are the most influential in driving satisfaction and staff retention, and this is where hotel, spa and hospitality is getting it right.

Understanding

Understanding the key drivers to satisfaction and focusing on the areas with the greatest influence, the leisure sector can drive greater employee engagement and this in turn will positively impact the guest experience.

While pay and benefits achieve low scores among workers, our Driver iQ analysis shows these are not the factors with the greatest impact on employee satisfaction. The behaviour of business leaders and achieving a work-life balance are the most influential in driving satisfaction and staff retention, and this is where hotel, spa and hospitality is getting it right.

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